Our Commitment to Your Privacy

Clear Line Permits ("we," "us," or "our") is committed to protecting the privacy of the contractors and construction businesses we serve. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website at clearlinepermits.com, request our services, or communicate with us.

By using our website or engaging our services, you agree to the practices described in this policy. If you have any questions, please contact us using the information at the bottom of this page.

Information We Collect

We collect information in a few ways — directly from you, automatically through your use of our website, and through the tools we use to operate our business.

Information you provide directly:

• Name, company name, and job title

• Email address and phone number

• Project details and permit-related information

• Any other information you submit through our contact forms or during onboarding

Information collected automatically:

• Browser type, device type, and operating system

• Pages visited, time spent on site, and referring URLs

• IP address and general geographic location

• Cookies and similar tracking technologies (see Section 5)

How We Use Your Information

We use the information we collect to provide, manage, and improve our permit expediting services. Specifically, we may use your information to:

• Respond to inquiries and provide you with service quotes

• Manage your permitting projects from submission to approval

• Communicate with you about the status of your permits via email and SMS

• Send relevant updates, reminders, and follow-ups related to your projects

• Maintain accurate records of your account and project history in our CRM

• Improve our website, services, and marketing based on usage data and analytics

• Comply with applicable legal and regulatory requirements

Email & SMS Communications

When you provide your contact information and engage with Clear Line Permits, you may receive communications from us by email and SMS (text message). These communications are used to keep you informed about your permitting projects, respond to your inquiries, and provide service updates.

We do not send unsolicited marketing text messages. SMS messaging is used exclusively for project-related communications with active leads and customers.

You may opt out of SMS communications at any time by replying STOP to any text message we send. You may opt out of marketing emails by clicking the unsubscribe link in any email. Opting out of marketing communications will not affect transactional messages related to active projects.

Message and data rates may apply. Message frequency will vary based on your project activity.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to understand how visitors interact with our site and to support our marketing efforts. Below is an overview of the third-party services we use and what they collect.

Google Analytics

We use Google Analytics to understand website traffic, user behavior, and overall site performance. This data is collected in aggregate and helps us improve the content and functionality of our website. Google Analytics may use cookies to track your activity across sessions. You can learn more at policies.google.com/privacy.

Meta Pixel (Facebook/Instagram)

We use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram, and to build relevant audiences for future campaigns. The Meta Pixel may collect information about your visit to our website and connect it to your Facebook or Instagram profile. You can learn more and manage your preferences at facebook.com/privacy.

LeadConnector (CRM & Automation)

We use LeadConnector as our CRM and marketing automation platform to manage lead and customer information, track communications, and automate follow-up workflows. Information you submit through our forms may be stored and managed within LeadConnector. You can learn more at gohighlevel.com/privacy-policy.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

How We Store & Protect Your Information

Your information is stored securely within our CRM and associated platforms. We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by law. When information is no longer needed, we take steps to securely delete or anonymize it.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may share your information in the following limited circumstances:

• Service providers: We work with trusted third-party platforms (such as LeadConnector, Google, and Meta) that help us operate our website and deliver our services. These providers are only given access to the information they need to perform their specific functions.

• Permitting authorities: In the course of managing your permits, we may submit your project information to Building Departments, Utilities, Fire Departments, and other relevant jurisdictions on your behalf.

• Legal compliance: We may disclose your information if required to do so by law or in response to valid legal processes.

Your Rights & Choices

Depending on your location, you may have rights regarding your personal information. These may include:

• The right to access the information we hold about you

• The right to request correction of inaccurate information

• The right to request deletion of your information, subject to certain limitations

• The right to opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below. We will respond to verified requests within a reasonable timeframe.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your information, please reach out to us:

Clear Line Permits

Email: [email protected]

Phone: (801) 558-4728

Website: https://clearlinepermits.com